Some customers like to call, others choose to email and many want to chat. By installing Telavox live chat on your website, it becomes easier to be available. You never miss a deal and make it easier for customers by offering more communication channels into your business.
Surveys show that today’s customers are impatient and easily distracted. If they don’t get help quickly, they turn to another provider. A whopping 44% of Zendesk customers surveyed said that access to specialist help via live chat is one of the most important features a business can offer online. According to Forrester, a visitor who used live chat is 2.8 times more likely to make a purchase than if they did not.
Why invest in a live chat?
Today, customers usually visit a website before talking to an actual person at the company. With a live chat, you can give visitors the opportunity to talk to a person directly if they want to. It’s a great way to drive conversion and increase sales, and of course a fantastic option for offering great customer service.
A live chat is instantly accessible to your customers because they don’t have to look for more information or an email address to get help. Instead, support shows up in a popup directly on your website. Customers can connect with your agents in real time, which usually results in happier customers because they don’t have to wait for a response to an email or wait on hold.
In addition, many people appreciate the informal touch a live chat offers. A chat conversation breaks down interactions into smaller parts, and what could have been a conversation over email for days can usually be resolved in a chat in a few minutes. If you use live chat correctly, it can act as the helping hand customers need. A helping hand that results in a positive experience that increases the chances of customers returning, and can lead to increased revenue in the future.
Telavox live chat – free for our customers
Telavox live chat offers frictionless customer conversations. No other product offers as many features in one application as live chat thanks to its combination of telephony and chat. All you need to do is implement it on your business site to be able to live chat with customers via the widget.
Helping customers is made much easier when Telavox live chat shows the waiting time in the phone queue, company opening hours and contact details. To top it off, live chat is offered at no extra cost within Telavox, so you don’t have to pay for and manage a separate system.
We are aiming to make it possible for our customers to completely eliminate contact us pages on their websites. Everything will be gathered in a nice widget that is available no matter where you are on the page. Live chat provides additional value where you can create a dialogue and adapt the service to the customer’s needs.
If you use the widget correctly, you will both sell more and help your customers more. Used correctly, live chat transforms the salesperson from someone who sells to someone who helps. And as any good salesperson already knows, that’s the key to maximizing both customer satisfaction and results!
What our customers say about Telavox live chat
We asked two of our customers why they like the product and how they use it on their websites.
What is the best thing about the widget?
“It’s great that the travel sales department, which staffs our phone, can manage the opening hours that appear on the web without having to involve the marketing and web department. Telavox live chat follows the opening hours we set up in the switchboard.”
Why do you need a widget on your website?
“We are seasonal and our phone hours change quite often. Periodically we have many callers (and many who answer) then it is good that the guests can see what the situation is at the moment. If there is a long response time, the guest can use the callback function.”
*The Callback feature allows the caller to leave their phone number and be called, instead of waiting in the queue. This feature is part of our Call Center Pro add-on service. It’s perfect for customers who want more advanced features like listening and pausing that improve their switchboard and provide enhanced statistics.
Is the widget user-friendly and easy to install?
“It is very easy to use, although it may require a little more knowledge to implement it on the website in a nice way. You can also adapt it in terms of appearance to the website, as you can choose between different colors. You want it to look like an integral part of the site.”
What is the best thing about the widget?
“Customers can get in touch with us easily and quickly via live chat. We believe that people today are less willing to call and talk to someone or have the patience to sit in a phone queue.”
Why do you need a widget on your website?
“We want to make it as easy as possible for all customers to get answers to their questions quickly.”
Was the widget easy to install?
“When you have WordPress, as we do, it was incredibly easy. We just had to configure it in Telavox, upload a file in the WordPress back office and it’s done. The widget is very user-friendly.”
Could Telavox live chat be interesting for your business? Learn more about how to get started with Telavox live chat.
