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Answer and make calls directly in Freshdesk. With Telavox’s app in Freshdesk, you’ll have total control over transferring and putting calls on hold, while staying focused on your customers.
See the customer’s history of incoming or ongoing calls. Recent calls and tickets are presented and linked, so you can quickly click through to the relevant ticket or contact in Freshdesk.
By seeing past interactions, you can personalize your communication and offer a more relevant and personalized service right on the spot.
When you answer calls in Telavox, relevant customer information is automatically pulled from Freshdesk. You’ll instantly see the caller, company name, email and account manager responsible – all to provide the best possible service from the first second.
All calls you handle in Telavox are automatically linked to the right contact in Freshdesk. This gives you instant access to the customer’s complete history, the ability to record call notes, and a clear overview of ongoing cases and opportunities. This streamlines both your follow-up and ongoing customer care efforts.
To install the app, you need your Freshdesk API Key and Freshdesk Domain(mycompany.freshdesk.com).
Optimize your customer communication by integrating Telavox with Freshdesk.
Save time, improve customer experience and streamline workflows for your team.
Manage all your phone calls directly in Freshdesk. Save time by having all the information in one place and increase the efficiency of every customer contact.
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