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Answer and make calls directly in Zendesk. With the Telavox app in Zendesk, you get total control over connecting and parking calls, while staying focused on your customers.
Streamline your work by easily logging calls and creating tickets directly during ongoing calls.
See the customer’s history of incoming or ongoing calls. Recent calls and tickets are presented and linked, so you can quickly click through to the relevant ticket or contact in Zendesk.
By seeing past interactions, you can personalize your communication and offer a more relevant and personalized service right on the spot.
When you answer calls in Telavox, relevant customer information is automatically retrieved from Zendesk. You can instantly see who is calling, company name, email and account manager responsible – all to provide the best possible service from the first second.
All calls you handle in Telavox are automatically linked to the right contact in Zendesk. This gives you instant access to the customer’s complete history, the ability to record call notes and a clear overview of ongoing cases and opportunities. This streamlines both your follow-up and ongoing customer care work.
Optimize your customer communication by integrating Telavox with Zendesk.
Save time, improve customer experience and streamline workflows for your team.
Manage all your phone calls directly in Zendesk. Save time by having all the information in one place and increase the efficiency of each customer contact.
Yes, Telavox offers integrations with several other systems such as Hubspot and Salesforce.
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