Telephony and Teams – how do they fit together? Do you use Microsoft Teams you know that there are plenty of opportunities for communication – from chat and video meetings to emails and documents. But Teams is also a perfect platform for managing your entire company’s telephony. In this post, we’ll tell you more about the benefits of integrating MS Teams with your telephony .
A complete platform for communication
With Teams telephony, you’ll quickly discover the benefits of having everything in one place – and still being as accessible as ever. You and your Nordic colleagues can use the same platform to communicate and collaborate, without any hassle. You can make free calls, chat and connect calls between Sweden, Norway, Finland, Denmark or the UK as easily as if you were sitting on opposite sides of the room.
Having your telephony in Teams also means that you do not have to manage different systems and interfaces, remember login details or keep track of which channel you have talked about what before. This makes you more efficient in your meetings with each other and with customers.
Not only do you have phone numbers and email addresses for your colleagues, but you can also easily store contact details for customers, partners and suppliers in one place.
Teams are all about collaboration – and one of the great things about Teams is that you can invite clients to your meetings directly in the system. You can let them take part in chats and work live on the same document while you’re on the phone. Effective communication – all in one place!
Full visibility (and control) of your telephony
A competent switchboard system is probably one of the best tools for streamlining your communication – both internally but also towards customers and partners. With your entire telephony in Teams, it is easy to also manage your call flow through it, and the possibilities are almost endless.
You can, among other things:
- Decide for yourself which number to display when making outgoing calls.
- Call all your contacts directly on their mobile or landline, whether they have Teams or not.
- Choose whether you want to answer incoming calls in Teams, on your mobile or via your computer softphone.
- Control your profiles directly in Teams; e.g. change temporary referrals, change voicemail or add vacation absences.
- See a list of incoming calls.
Automatic synchronization between all devices
Another benefit of connecting your telephony to Teams is the efficient synchronization that Microsoft offers between its own tools. Calendars and contacts are automatically updated in both your mobile phone and your computer so that all information in both incoming and outgoing calls is correct.
Another advantage is that your phone syncs directly with your calendar bookings, which means that if someone calls when you are in a meeting, they will be informed when you are available again. Alternatively, if you are busy, the call will be transferred directly to the switchboard or to a colleague. An indispensable feature that no one wants to be without once they start using it!
Seamless integration between telephony, Teams and other systems
The benefits of having your company’s telephony in one place are not just about easy overview and smart synchronization. Teams also offers integration with hundreds of other tools and applications that many businesses use on a daily basis, and that are required to run an efficient business.
In addition to Microsoft’s own tools, such as Outlook with emails and calendars, it is just as easy to connect everything from analysis tools to case management systems directly to Teams. The extensive integration possibilities mean a number of benefits for different departments, not least for those with daily customer contact.
For example, with a CRM connected, your customer service or support can immediately see who is calling by the person’s contact card appearing in connection with the call. In this way, it is easy to provide effective help immediately.
As a bonus, you never have to switch between programs or browser windows to find the right information – it’s all just a click away in Teams!
Statistics and analysis directly in Teams
With your telephony in Teams, it is easy to obtain comprehensive statistics to concretely evaluate how you actually work. What are you doing well today and what can you improve? You can also have a connection to Power BI, where it is easy to analyze data on, for example, how many customers have called in, what response times you have and how many cases customer service processes.
At the same time, you can also see how different parts of Teams are used for internal communication and draw conclusions about how it affects your efficiency. With Power BI, you can also create custom statistical reports to refer to and use when updating and optimizing internal routines.
Why you should connect your telephony to Teams
You can now make calls directly from Teams, thanks to the integration with Telavox. Get access to all Telavox features by integrating your telephony with Teams. Manage your PBX and make outgoing calls to the world in one app with ease of use at its core. All in one place – in one seamless experience.
By integrating Telavox with Teams, you can, among other things:
- Have full control over your telephony – and get all the statistics on your calls.
- Call all contacts – whether they have Teams or not.
- Decide which number to display – your landline, mobile or exchange number.
- Get notifications of incoming calls – for example, transfer calls to a fixed number.
