Trust Center Security at Telavox
At Telavox, we prioritize the confidentiality, integrity, availability and protection of your communications. Our platform is built with multiple layers of security to protect customer data while ensuring a smooth and reliable service.
ISO 27001 certification
Telavox’s product and R&D organization is ISO 27001 certified, demonstrating our commitment to meeting the highest international standards for information security. This certification ensures that we have robust risk management processes, data protection and security practices across our product portfolio.
Data encryption & compliance
Security and compliance go hand in hand at Telavox. We follow GDPR, NIS2, DORA and other relevant regulations to protect user data and communications.
- Data traffic is encrypted with TLS 1.2+ to prevent unauthorized access.
- Voice traffic, chat messages and call recordings are stored securely with strict access controls.
We ensure strong data protection for all communications – both at rest and in transit.
Infrastructure security & redundancy
Our cloud-based Unified Communications as a Service (UCaaS) platform is designed for high availability and resilience:
- 99.98% uptimesupported by geographically separated data centers with redundant infrastructure.
- Continuous monitoring and automated alerts protect against cyber threats.
WAFs, multi-layered firewalls and advanced network controls reduce the risk of unauthorized access.
Access management & identity security
To protect customer data and prevent unauthorized access:
- Multi-factor authentication (MFA) and Single Sign-On (SSO) are available for critical systems.
- Role-based access controls (RBAC) ensures that only authorized personnel can access sensitive data.
Regular security audits and penetration tests help us identify and fix vulnerabilities.
Incident management & business continuity
- We have a dedicated Support Operations Center to monitor and manage incidents in real time.
- Our business business continuity and disaster recovery plans are regularly tested to ensure rapid response and minimal disruption in the event of an incident.
- Automated logging and anomaly detection allows to proactively identify and address potential threats and issues.
Security awareness & employee training
We promote a safety-conscious culture where all teams understand their role in maintaining a safe environment.
- All employees undergo regular security training, including phishing attack simulations and cybersecurity best practices.
At Telavox, we are committed to delivering a secure and
compliance-proof communications platform that you can trust.
Do you have questions or concerns? Contact us at security@telavox.com.
