"I appreciate the user-friendliness of the app: it's very easy to manage users and change information when needed."
Johan Krantz
Chief Operating Officer at GetAccept
About the company
GetAccept was founded in 2015 by four Swedish entrepreneurs with the vision to simplify the quoting and signing process, enabling more and faster deals to be closed. Their platform helps companies share documents and contracts, automate sales, and customize their communication in a digital sales room.
The company has made an impressive growth journey: in one year, it went from 40 employees to 140 at its headquarters. In total, they are over 200 people worldwide. They have offices in the US, UK, Sweden, Denmark, Norway and Finland.
The challenge
Johan Krantz is Chief Operating Officer at GetAccept. There he works with everything from Customer success and Support strategies to assembling desks.
Louise von Bodungen is Office & Management Coordinator, which means she is responsible for everything related to their headquarters in Malmö.
If you call GetAccept’s Malmö office, you’re given a choice: do you want to speak to the support department or the office? At least that’s how it was supposed to work, but their previous telephony provider didn’t measure up.
“The mobile app was not working properly,” says Johan. “When a call came in, it didn’t ring, and when I went to answer it, I was disconnected from the system.”
He explains that people had to sit with their computer to answer calls. This particularly affected Louise:
“With our previous solution, I couldn’t connect calls via my cell phone, so I ended up not answering the phone. Not being able to connect via mobile was useless as I don’t walk around with my computer. Our headquarters is 2,300 square meters and I am rarely in the same place.”
The solution
Louise helped design how the office phone would work.
“I use the switchboard almost exclusively on my phone, and managing it is very easy. I like that in the Telavox app you can mark yourself as busy in a meeting and link the switchboard to your calendar so they’re in sync – that’s very helpful for me.”
The actual implementation of Telavox took place in early 2022.
“The transition was smooth and worry-free. We have seen a very big improvement. Now the calls are going where they should”, says Johan.
The result
“With the switch to Telavox, the problems that GetAccept was experiencing have now been resolved,” says Louise:
“The switch has made me much more efficient. Before, I was either locked to my computer to take calls and couldn’t do anything else in the office, or I missed calls that I couldn’t transfer anyway. It was not productive. Finally being able to answer the phone and transfer calls is a big improvement.”
Johan has also noticed significant differences:
“Telavox has a robust switchboard, while we can make changes on our own. Today we have better stability and new features, and the mobile app works as it should. We are super happy.”
The change has also improved for GetAccept’s support department.
“Today we have better control over calls. It’s easier to follow up on cases and we can take better care of our customers.”
Louise says that their previous supplier was a nuisance, but that Telavox’s solution is not something they need to worry about:
“I appreciate the user-friendliness of the app: it’s very easy to manage users and change information when needed. It’s smooth and makes my work easier. I am very happy that we switched to Telavox.”
