Full control of your statistics
with Telavox Studio
Telavox Studio gives you full insight into your calls, queues, and team members. Understand what’s happening, see how your operations evolve over time, and get a better basis for decision-making. With 14 months of historical data, you can easily detect patterns over time and avoid making decisions based on gut feeling.
How Telavox Studio works
All call statistics in one place
Monitor workload, queues, answer rates, and missed calls in a clear overview directly in Telavox. Compare periods, detect patterns, and see what impacts the customer experience.
Understand the entire customer journey
Follow the customer all the way from incoming call through IVR and queue. See where calls get stuck, how long customers wait, and when they choose to hang up. This makes it easier to improve the customer experience.
Plan staffing with better sata
See when demand increases, which queues need reinforcement, and how the workload varies over time. Use call statistics as a basis for staffing and planning, and base your decisions on facts.
Get started without hassle
Start with ready-made views in the Telavox app. As your needs grow, you can create your own dashboards, build reports, or integrate data with your own systems via Studio API.
Reduce Waiting Times Before They Become a Problem
Studio displays call statistics in real time, with updates every 200 milliseconds. This allows you to detect growing queues, increased waiting times, or more missed calls while there's still time to act.
Make better decisions with longer historical data
With 14 months of historical data, you can compare periods, identify recurring patterns, and understand how call volumes, staffing, and opening hours evolve over time. This provides a better basis for decisions than short snapshots.
Maintain Control Over Your Call Data
Studio works directly within Telavox without call data being sent to an external statistics tool. If you want to use the data in your own systems, you can choose to connect the Studio API.
Build Reports That Suit Your Team
Create your own views by dragging in widgets, resizing, filtering content and saving reports for different teams or needs. This makes it easy to keep track of the figures that matter most to you.
Studio Directly in the Telavox App
log in and get started, without extra systems or complicated installation. You see queues, missed calls, answer times, and team activity both in real time and historically. Perfect for managing staffing and opening hours without guessing. You can easily filter, drill down into the numbers, and extract what you need.
Studio API Integrated into Your Systems
Do you want to use call data in your own systems? With Studio API, you can send live and historical data to, for example, Power BI, Tableau, or internal BI solutions. You get the same statistics, but in your existing dashboards and reporting flows. This allows you to connect call data with CRM, cases, or sales and see what each call actually means for the business. You get full control over how data is stored, used, and visualized.
Build a Dashboard That Suits Your Team
Not all teams track the same numbers. That’s why you can build your own dashboards in Studio with the widgets and tables most relevant to you.
Drag in the widgets you want to follow, move them around, resize, and filter content by, for example, queue, agent, groups, IVR, date, or call type. This way, customer service, sales, and management each get a view that shows exactly what they need.
Ready-Made Reports Showing What Matters Most
Studio includes several ready-made reports that show you can measure what often matters most: call volumes, queues, answer times, missed calls, agent activity, and trends over time.
Agent Metrics: Agent Statistics
See how each agent performs with the number of calls handled, answered, and missed, call time, and breakdown between incoming and outgoing calls.
Agent Profiles: Agent Profiles
Track which profiles agents use, how long they have been active, and how the team's status changes throughout the day.
Call Inspector: Call Review
Follow each call step by step through IVR, queue, answering person, and waiting time.
IVR Performance: IVR Performance
See how calls flow through your key selections, including answer rates, waiting times, and where customers choose to hang up.
Queue Traffic: Queue Traffic
Track traffic per queue, such as incoming calls, available agents, waiting times, answered calls, and missed calls.
Time Trends: Time Trends
Discover your busiest times and see how the answer rate changes per month, week, day, or hour.
Frequently Asked Questions about Telavox Studio
How do I get started?
As an existing Telavox customer with administrator rights, you can start a 30-day free trial directly in Telavox. Go to settings and select “Go to Stats” to open Studio or read more in our FAQ ->
How far back can I see history in Studio?
With paid licenses, you can view up to 14 months of historical call data. History begins to build from the day tracking is activated, so there is no data from before Studio was started.
What does real-time statistics mean?
It means that the numbers are updated as you watch. Live values in Studio are updated approximately every 200 milliseconds, allowing you to act immediately when call pressure changes.
Can I export data from Studio?
Yes. You can easily export tables to Excel or PDF, send via email, or download them directly from the report view. Would you prefer to send raw data to your own systems, such as Power BI, Tableau, or internal dashboards? Then you can use Studio API at no extra cost.
How much does Telavox Studio cost?
Telavox Studio has a simple license model where administrators can view for free, while you pay for the users whose statistics you want to measure. If you want to create and manage your own reports, creator licenses are also needed, and Studio API is included for every measured user.