Simple and flexible telephony for medium to large businesses
Take full control of your telephony. From PBX services to subscriptions, users and call flows, you can change everything quickly and easily, directly from our portal.
Simplify your life
More and more businesses are choosing to switch from their old telecom operator to us. Say goodbye to complicated contracts, outdated apps and limited administration options with long waiting times in support.
All control in your hands
Our portal allows you to manage subscriptions, switch settings and call queues in real time. All updates are instant, giving you fast and flexible control over your telephony.
Integrate with your existing systems
We offer ready-made integrations with well-known IT systems such as Salesforce, Microsoft Teams and Active Directory. It brings all the important information together in one place, saving you valuable time while providing more effective communication.
Gain new insights with call statistics
Our call statistics give you detailed insight into all your communication flows. With one click you get reports on call volumes, waiting times and missed calls. With data-driven insights, you increase efficiency and improve your customer experience.
Flexible and scalable that grows with you
All control in your hands
Integrate with your existing systems
Gain new insights with call statistics
Flexible and scalable that grows with you
Featured features for mid to large companies
We make it easy for businesses to manage their telephony in one place, with a flexible and cost-effective solution tailored to your needs.
Support for several countries
Bundle your business telephony with one mobile operator and expand easily within the country or across borders.
Mobile app
The entire company's telephony, switchboard and case management in your pocket! With our mobile app, you can make calls, chat with colleagues, view live statistics and manage switchboard settings - easily and smoothly, no matter where you are.
CRM integrations
With integration to your CRM system, you can gather all information in one place. This allows you to provide fast and relevant customer service, without having to look up information manually.
Call statistics
View statistics by day, week or month, monitor them in real time - directly in our app. Want reports? Easily set them up and schedule them as needed in our admin portal.
One mobile operator for all your colleagues worldwide
As a mobile operator in Sweden, Norway, Denmark, Finland and Belgium, you can manage all your subscriptions, switchboard and customer matters in one system, regardless of which country you operate in. If you operate in other countries, we have a solution for that too. Collaborate across borders and manage everything from one place, with better control and flexibility for your telephony. You also don’t have to negotiate with a local operator in each country. It’s that simple.
Lisa Linder
Digital Systems Manager at Aqua Dental
“Our main focus was on the customer experience. Our main goals were a higher response rate and faster service, which Telavox helps us achieve.”
Stefan Hjelm
IT Manager at Nordic Infucare
Johan Krantz
Chief Operating Officer at GetAccept
Fast and reliable partner when you need it
Personalized support
As our customer, you’ll always have a dedicated Customer Success Manager (CSM) who works to ensure that your business always gets maximum value from our solutions. Your CSM works closely with you to understand your needs, contribute to your business development and inspire you with industry-leading thoughts and strategies.
Quick help (if you need it)
You also get access to fast and accessible support – always ready when you need help, even if it’s rarely needed, thanks to our reliable and flexible solution. Waiting time is not our thing so we answer all calls within 2 minutes.
Do you have questions? We have the answers
What does it mean to integrate your telephony with other IT systems?
Integrating your telephony with other IT systems means linking your company’s telephony solutions (e.g. mobile phones, softphones, or switchboard solutions) with other digital tools and systems your company already uses. The aim is to improve efficiency, facilitate communication and create a smoother workflow. For example, with us, you can link telephony with your CRM system to make it easier to provide fast and relevant customer service, without having to look up information manually. Another beneficial integration is with your ticketing system, so that your calls are automatically linked to existing tickets, saving time and providing better traceability! Interested to know more? Read more about our integrations here.
How does your call analysis and statistics solution work?
Follow the statistics daily, weekly or monthly and monitor everything in real time – directly in our app. Need reports? Easily set up and schedule them in the admin portal as needed. Create customized dashboards to keep track of agent performance throughout the day, with a clear overview of queues and agent activity. Want to export data to PowerBI or Brilliant for more detailed analysis? Learn more about our integration options here.
I want to improve our customer experience - how can Telavox support us in this?
With our telephony, you get a complete telephony system that strengthens your customer service and provides a professional response. By integrating our services with your existing systems, you can streamline your work and offer a more personalized experience for your customers. For example, you can automatically retrieve relevant customer information from incoming calls and connect customers directly to their contact person at your company, saving time and getting customers to the right person quickly. AI also allows you to summarize calls and easily collaborate with colleagues, making it faster and more efficient to handle customer issues. The result? A smoother work process and faster responses for your customers.
As our customer, you’ll always have a dedicated Customer Success Manager (CSM) who works to ensure that your business always gets maximum value from our solutions. Your CSM works closely with you to understand your needs, contribute to your business development and inspire you with industry-leading thoughts and strategies.
How is AI used to improve our conversations?
Our AI technology captures and summarizes your conversations so that no important information is lost, saving you time and allowing you to focus fully. The result? A more efficient workday where all important information is gathered and easily accessible.
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