Get a clear overview of the performance of your queues and teams. Dashboard brings together waiting time, queue length, service level, and user activity into a single view, providing better control in your daily work.
See how the workload evolves and how the team is performing in real-time. Detect deviations early and adjust staffing or priorities as needed. It provides a stable basis for follow-up without having to switch between different reports.
Benefits of Dashboard
Better overview
Monitor queue length, waiting times, service level, and activity all in one place. This makes it easier to prioritize correctly and act when the situation changes.
Insight into team activity
See how work is distributed within the team. Monitor queue logins, status, and the number of calls handled per user for a clearer picture of performance.
Support for daily management
Use Dashboard in daily check-ins and throughout the day to make decisions about staffing, breaks, and priorities.
Tailored to your business
Create dashboards based on your needs and adjust them when you start new queues, set new goals, or change workflows.
Get started
Dashboard is easily activated in the Telavox app and is ready for immediate use.
Would you like to know more about the possibilities, or are you not yet a customer? Contact Telavox sales, and we’ll show you how to set up views that support your workflow.
