In most organizations, important calls pass through the switchboard, often connected to support, sales, or case management. With Telavox, all incoming and outgoing switchboard calls are automatically transcribed to text. This makes it easy to search for specific calls, go back to exactly what was said, and ensure that nothing is missed in communication – even when multiple colleagues are involved in ongoing conversations.
Written transcriptions of switchboard calls improve the quality of the customer experience, support the onboarding of new employees, and simplify traceability during follow-ups or complaints.
