A complete transcription of the call or a short summary is automatically logged and linked to the correct customer in your Tickets. Continue your work with both details and overview, without manual handling and without the risk of information gaps.
How Export Transcriptions Works
Convert transcribed switchboard calls into useful customer data. With Export Transcriptions, the information is transferred to your other systems, such as CRM, Tickets, or analysis tools, where customer dialogues and cases are already managed.
Control how the export should function based on your workflow. Automate the flow via integrations and APIs, or manually select which calls should be shared. Let the entire dialogue be included or send a short summary for a quick overview. Supplement with topics, tags, and categories from the call to easily sort, filter, and analyze customer cases.
Regardless of the setup, call information is placed directly in the customer history and is available for all teams to search, share, and continue working with.
Combine with more AI features in Telavox
Let AI set content in motion between systems.
Transcribe Switchboard Calls converts each call into a complete text version. The transcription forms the basis for the export and makes it possible to transfer the entire dialogue as clear and searchable documentation in customer work.
Call Summary is an add-on feature that builds on Transcribe Switchboard Calls. See directly why the customer contacted you, what was most important in the dialogue, and what you agreed upon without reading the entire transcription.
Tickets with AI uses the content from the customer dialogue to categorize cases, suggest priority, and determine the next steps in the work. When the transcription is exported, the same documentation can be used to advance cases.
Automatic Topic Analysis identifies topics and tags directly from the call. When the transcription is exported, these can be used to sort, filter, and analyze customer dialogues and cases.
Get started
Take the next step towards a more cohesive customer dialogue. Contact Telavox, and we will help you find the right solution for your business.
