Get full control of your telephony in one service instead of multiple systems. Manage PBX, subscriptions, users, queues and call flows directly in our admin portal—whether you’re in the office, at home or in another country.
In our admin portal, you manage users, licences, subscriptions and PBX settings in one view—regardless of country. Add and remove users in seconds, change queues and opening hours in real time, and see changes take effect instantly. You can also delegate simpler settings to team leads, so IT doesn’t have to act as a middleman for every small change.
We offer ready-made integrations with well-known systems such as Salesforce, Microsoft Dynamics 365, HubSpot, Lime, Zendesk, Freshdesk and Microsoft Teams. Telephony becomes a layer in the tools your teams already work in – with customer card pop-ups, automatic call logging and click‑to‑dial directly from your CRM. With a connection to Entra ID/Okta and HR systems, you can also automate the entire user lifecycle.
With call statistics in Telavox Studio, you get detailed insight into all your communication flows. Track call volumes, wait times, service level and team performance, in real time or over time. Schedule reports and export data to BI tools like Power BI for deeper analysis. Managers can staff and develop the operation based on data instead of gut feel – and more easily prove ROI for your customer service.
With us, it’s easy to scale up with more users, offices and countries, or scale down when needs change. As a mobile operator in several European countries, you bring all subscriptions, PBX and contact centre into one system, with the same platform for office staff, field teams and remote workers. You only pay for the services you actually use.
Consolidate your business telephony with a mobile operator and easily expand within the country or across borders.
Dashboards allow you to follow the performance of your queues and agents live. It is perfect for the team to gain insight into how your customer service is performing.
Bring your entire company’s telephony in your pocket with the Telavox mobile app. Call, chat with colleagues, track real-time stats and manage the PBX - right from your mobile.
Connect Telavox with your CRM and get customer information directly in the same flow where the contact is handled. Let calls, customer data, and cases be linked without having to switch between systems.
Track call statistics in real time and over time by day, week or month. Keep an eye on volume, wait times, service level, missed calls and agent activity. Create and schedule reports easily via the admin portal, or export data to your BI tools for deeper analysis.
Build secure customer flows with support for BankID identification, automatic call recording and clear permissions. Telavox is ISO 27001 certified and all customer data is stored within the EU, making it easier to meet your requirements for GDPR, traceability and audits.
You get a cloud-based telephony and PBX solution that’s easy to administer and integrates seamlessly with your existing systems. With central control, fast on-/offboarding and the ability for users to manage settings and subscriptions themselves, valuable time is freed up for the IT department.
You get a complete, user-friendly telephony solution that makes it easy to manage queues, cases and calls, whether you work on mobile or at your computer. With smart call routing, real-time stats, AI transcription and call recording, you get support in every customer interaction, reduce stress, and can deliver faster, better service.
Less admin and better visibility of your customer contacts. With our telephony, calls are logged automatically, customer data is pulled from your CRM, and your availability is synced with your calendar. AI-based transcription, auto summaries and recording directly on the customer card mean you can spend more time selling, whether you’re in the office or on the go.
As a mobile operator in Sweden, Norway, Denmark, Finland and Belgium, you can manage all your subscriptions, PBX and customer cases in one system, no matter which country you operate in. All administration is handled centrally in the Telavox admin portal, while each country can have its own numbers, language, opening hours and queues. No need to negotiate with a local operator in every country, you can manage everything from one place with full control. Simple.
Telavox is built for businesses with high requirements for security and traceability. We offer, among other things, the ability to record calls according to your policies, control permissions for recordings, and log activity for audits. All customer data is stored within the EU and Telavox is ISO 27001 certified. Together with you, we establish routines that support your internal guidelines for GDPR, information security and compliance.
Yes, Telavox can be integrated with BankID so you can verify customers directly in the call flow, without employees having to jump between multiple systems. This is especially valuable for sensitive cases where you need to ensure who you’re speaking to, for example in banking, finance, healthcare or the public sector.
Absolutely. By connecting Telavox to Microsoft Entra ID/Active Directory, you can automate large parts of user management. When a new employee is created in AD, they can automatically get the right number, the right licence and be placed in the right queues. When someone leaves, access is turned off in one place, reducing the risk of errors and manual mistakes.
Integrating your telephony with other IT systems means linking your company’s telephony solutions (e.g. mobile phones, softphones, or switchboard solutions) with other digital tools and systems your company already uses. The aim is to improve efficiency, facilitate communication and create a smoother workflow. For example, with us, you can link telephony with your CRM system to make it easier to provide fast and relevant customer service, without having to look up information manually. Another beneficial integration is with your ticketing system, so that your calls are automatically linked to existing tickets, saving time and providing better traceability! Interested to know more? Read more about our integrations here.
Follow the statistics daily, weekly or monthly and monitor everything in real time – directly in our app. Need reports? Easily set up and schedule them in the admin portal as needed. Create customized dashboards to keep track of agent performance throughout the day, with a clear overview of queues and agent activity. Want to export data to PowerBI or Brilliant for more detailed analysis? Learn more about our integration options here.
With our telephony, you get a complete phone system that strengthens your customer service and delivers a professional experience. By integrating our services with your existing systems, you can streamline work and offer a more personal experience for your customers. For example, you can automatically pull up relevant customer information on incoming calls and connect customers directly to their contact person at the company, saving time and helping customers quickly reach the right person. With AI, you can also summarise calls and collaborate easily with colleagues, enabling faster, more efficient handling of customer cases. The result? A smoother workflow and faster responses for your customers.
As our customer, you’ll always have a dedicated Customer Success Manager (CSM) who works to ensure that your business always gets maximum value from our solutions. Your CSM works closely with you to understand your needs, contribute to your business development and inspire you with industry-leading thoughts and strategies.
Our AI technology captures and summarizes your conversations so that no important information is lost, saving you time and allowing you to focus fully. The result? A more efficient workday where all important information is gathered and easily accessible.
