Blog | Telavox | Business Telephony for Modern Companies

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PBX

Create a seamless experience for customers and employees. Our cloud PBX gives you everything you need in one easy-to-use app.

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Collect, prioritize and share tickets in real time for happier customers and better collaboration. All in one easy-to-use app.

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Nyhet

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AI Receptionist

Let the AI receptionist handle incoming calls, answer questions, make bookings, and transfer calls.

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AI Assist

Transcribe, analyze, and summarize all your calls automatically. Gain insights, save time, and enhance the call experience.

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General, What's new

Full control over your call statistics with Telavox Studio

We are now launching Telavox Studio! 📈 You can finally gain complete control over your...

Webinar

Spring School Part 2 – Switchboard Services

Welcome to the second Spring School webinar of the year. This time we...

Webinar

Spring School Part 1 – How to manage users

Welcome to the first Spring School webinar of the year. Here we talk...

General

8 tips for a professional welcome message

First impressions are super important - especially when your customers contact you. If...

General

Queuing systems – how to make it as efficient as possible

Smarter call handling leads to shorter call queues. Your customers won't get frustrated...

Technology

What is a cloud gearbox?

With a cloud PBX, your business gets one solution for all its communications:...

Technology

What is a telephone exchange?

What is a company switchboard? In short: your company's private communication network. Find...

Technology

What is Interactive Voice Response (IVR) and why do you need it?

Interactive Voice Response (IVR) allows the caller to get to the right person...

General

How to manage your company mobile subscription when someone leaves

Has someone quit, gone on parental leave or gone on sick leave? Here...

Technology

eSIM – everything you need to know about the SIM card of the future

Do you know about eSIM and how you would benefit from it? We'll...

General

How to improve your customer service with Contact Lookup

Instead of spending valuable time looking for customer information when someone calls -...

General

How to maximize your retail telephony solution

The retail landscape has become more digital as e-commerce has grown and customer...

General

How programmability can improve your call experience

Wouldn't you like to simplify your work life and deliver a better call...

General

How Telavox Academy makes user onboarding easy and efficient

Today, everything is becoming more virtual, including learning. Students can easily access knowledge...

General

Why should you upgrade to a UCaaS solution?

Are you still stuck with the same old PBX solution? Then it's time...

General

5 ways telephony can nurture customer relationships during economic uncertainty

In times of economic uncertainty, businesses face many challenges when it comes to...

General

Become an agile business in an uncertain market with a cloud exchange

In today’s rapidly changing business landscape, flexibility is the key to success. The...

General

More efficient production: 5 benefits of UCaaS for manufacturing companies

Learn how UCaaS can benefit manufacturing companies: streamline operations, improve collaboration, become more...

General

How telephony helps manufacturers manage a diverse workforce

Although production and manufacturing companies have become better at digitizing and automating, telephony...

General, What's new

Full control over your call statistics with Telavox Studio

We are now launching Telavox Studio! 📈 You can finally gain complete control...

General, What's new

We are now launching an upgraded version of our AI Receptionist, designed for you to be 100% in control 🚀

We are now releasing a new version of our AI receptionist with a...

What's new

Telavox launches eSIM for Mobile Broadband & Twin SIM

Now we can finally offer eSIM for all our Swedish subscriptions. With our...

What's new

New scheduling feature in your switchboard

Now you can easily manage opening hours and holidays in your exchange with...

What's new

SMS to Caller – Streamline customer communication

We are finally launching “SMS to Caller”, a feature that automatically sends SMS...

What's new

Update voicemails easier than ever

No more recording over and over again to update your voicemail! With our...

What's new

Telavox recognized by Forrester

We are pleased that Telavox has been named a Contender in the Forrester...

Siedle Nordic

Persson Invest

General, Webinar

Webinar: Could AI handle your next 100 calls?

The phone keeps ringing. Sometimes it’s a simple customer question; other times, it’s...

Webinar

Spring School Part 6 – Softphone

Welcome to the sixth and final Spring School webinar of the season. Here...

Webinar

Telavox for trade

Are you constantly looking to improve your customer service and working methods? Telavox...

Webinar

Fall School: Statistics in Meridix and Power BI

How about having all the statistics from your switchboard available directly in your...

Webinar

Autumn School: Advanced Nodes (part 2)

Continuation of the last session on Advanced Nodes, here with a focus on...

Webinar

Autumn School: Advanced Nodes (part 1)

Customize your call flows with Advanced Nodes! But how do you do it?...

Webinar

Spring School Part 5 – CRM Integrations: Contact Lookup

Here we show our Contact Lookup integrations for contact search....

Webinar

Spring School Part 4 – CC Pro and BankID

Here we go through the CC Pro add-on service and our integration with...

Webinar

Spring School part 3 – Telavox admin portal

Here we go through the most important parts of the admin portal such...