We are now releasing new features in AI Assist! With AI Assist, calls are recorded, transcribed, and summarized so that you can focus on the customer while the AI captures the important details.
What is new?
- You can now choose to start transcription on demand or have all your calls summarized automatically.
- You decide whether calls should be saved for you as an individual or for the team. AI Assist is available in three options: Basic, Personal, or Business.
- You will receive daily and/or weekly emails with call summaries, highlights, actions, and links to full transcriptions.
Collaborate seamlessly with AI Assist Business
With the Business package, collaboration becomes easier: share insights, follow up on cases, and forward call data to CRM, BI, and ticketing systems.