Blog | Telavox | Business Telephony for Modern Companies

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PBX

Create a seamless experience for customers and employees. Our cloud PBX gives you everything you need in one easy-to-use app.

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Collect, prioritize and share tickets in real time for happier customers and better collaboration. All in one easy-to-use app.

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Nyhet

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AI Receptionist

Let the AI receptionist handle incoming calls, answer questions, make bookings, and transfer calls.

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AI Assist

Transcribe, analyze, and summarize all your calls automatically. Gain insights, save time, and enhance the call experience.

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General, What's new

Full control over your call statistics with Telavox Studio

We are now launching Telavox Studio! 📈 You can finally gain complete control over your...

What's new

Update voicemails easier than ever

No more recording over and over again to update your voicemail! With our...

Webinar

Spring School Part 6 – Softphone

Welcome to the sixth and final Spring School webinar of the season. Here...

General

Signs that your business phone system has become outdated

Telephony is more advanced than calls, SIM cards and data. With a telecom...

General

What your operator doesn’t want you to know

What is a modern telephony solution? Modern business telephony is flexible, can be...

General

5 trends shaping the future of customer experience in 2024

What are the top customer experience (CX) trends for 2024? Find out the...

General

Why you should integrate case management with your telephony

One of the best tools for managing calls is a case management system....

Technology

5 reasons to connect your telephony to Teams

Telephony + Teams is a winning combo! Microsoft Teams is a perfect platform...

Webinar

Telavox for trade

Are you constantly looking to improve your customer service and working methods? Telavox...

General

Easier compliance with Telavox

Compliance is more important than ever. Here we guide you on how to...

General

Infographic: How waiting time affects the customer experience

We've all been in situations where we've waited for a company's customer service....

General

8 tips for a professional welcome message

First impressions are super important - especially when your customers contact you. If...

General

Queuing systems – how to make it as efficient as possible

Smarter call handling leads to shorter call queues. Your customers won't get frustrated...

General

How to manage your company mobile subscription when someone leaves

Has someone quit, gone on parental leave or gone on sick leave? Here...

General

How to manage your company’s phone licenses

In the Telavox admin portal, it's super easy to add, cancel, rebind and...

General

Telavox live chat – more sales, more leads, higher customer satisfaction

Telavox Widget makes it easier to be available. You never miss a deal...

General

Get more productive employees by teleworking from home

Remote working from home is becoming increasingly common. But do your employees have...

General

How to strengthen your company’s IT security when working from home

Maintaining business IT security from home is not easy. Here are the challenges...

General

Call recording and GDPR – everything you need to know

Do you know what the rules are for recording calls at work? Here...

General, What's new

Full control over your call statistics with Telavox Studio

We are now launching Telavox Studio! 📈 You can finally gain complete control...

General, What's new

We are now launching an upgraded version of our AI Receptionist, designed for you to be 100% in control 🚀

We are now releasing a new version of our AI receptionist with a...

What's new

Telavox launches eSIM for Mobile Broadband & Twin SIM

Now we can finally offer eSIM for all our Swedish subscriptions. With our...

What's new

New scheduling feature in your switchboard

Now you can easily manage opening hours and holidays in your exchange with...

What's new

SMS to Caller – Streamline customer communication

We are finally launching “SMS to Caller”, a feature that automatically sends SMS...

What's new

Update voicemails easier than ever

No more recording over and over again to update your voicemail! With our...

What's new

Telavox recognized by Forrester

We are pleased that Telavox has been named a Contender in the Forrester...

Smartphoto

Svenstigs

Protos

Fortnox

Respecta Oy

Crona Software

Bilbolaget

LINK Mobility

Erikshjälpen

General, Webinar

Webinar: Could AI handle your next 100 calls?

The phone keeps ringing. Sometimes it’s a simple customer question; other times, it’s...

Webinar

Spring School Part 6 – Softphone

Welcome to the sixth and final Spring School webinar of the season. Here...

Webinar

Telavox for trade

Are you constantly looking to improve your customer service and working methods? Telavox...

Webinar

Fall School: Statistics in Meridix and Power BI

How about having all the statistics from your switchboard available directly in your...

Webinar

Autumn School: Advanced Nodes (part 2)

Continuation of the last session on Advanced Nodes, here with a focus on...

Webinar

Autumn School: Advanced Nodes (part 1)

Customize your call flows with Advanced Nodes! But how do you do it?...

Webinar

Spring School Part 5 – CRM Integrations: Contact Lookup

Here we show our Contact Lookup integrations for contact search....

Webinar

Spring School Part 4 – CC Pro and BankID

Here we go through the CC Pro add-on service and our integration with...

Webinar

Spring School part 3 – Telavox admin portal

Here we go through the most important parts of the admin portal such...