Profiles help you easily communicate your availability to both customers and colleagues. You can show whether you're at lunch, in a meeting or on vacation, and customize which calls to transfer and which number to display. Choose to control in our app, schedule or connect with your calendar for automatic control.
Pause profiles are activated seamlessly with a pause button in our app, allowing the agent to be quickly logged out of the queue. After completing the call, the agent is logged out of the queue system for the specified amount of time, leaving enough time to complete the previous ticket.
Of course you get a voicemail. Shared voicemail allows multiple users to share the same voicemail, making it easy to manage and listen to messages in a team or department.
Create a welcome message that provides the customer with relevant information and the option to wait on hold, or to be called.
Connect an analog fax machine via PBX or use fax-to-email to receive faxes without a physical machine.
In the run-up to the holidays, you can easily schedule changes to opening hours and employee vacations. Create a new shift in the admin portal, add a message and schedule. You can of course mass edit for all employees if you need to.
Call management makes it easy to handle multiple calls. Switch between incoming calls, put calls on hold, take over calls from colleagues or groups, and set music on hold. Ideal for smooth communication in teams.
Create intelligent rules and automate call handling in your PBX by connecting with external systems.
Do you want speed dial for internal calls? This is the feature for you.
