Profiles help you easily communicate your availability to both customers and colleagues. You can indicate whether you are at lunch, in a meeting, or on vacation, and customize which calls should be forwarded and which number should be displayed. Choose to control it in our app, schedule it, or connect it to your calendar for automatic control.
Pause profiles are easily activated with a pause button in our app, allowing the agent to be quickly logged out of the queue. After a completed call, the agent is logged out of the queue system for the specified time, ensuring sufficient time to complete the previous case.
Of course, you get a voicemail. With a shared voicemail, multiple users can share the same voicemail, making it easy to manage and listen to messages in a team or department.
Create a welcome message that provides the customer with relevant information and the option to wait or be called back.
Connect an analog fax machine via PBX or use fax-to-email to receive faxes without a physical machine.
Before the holidays, you can easily schedule changed opening hours and employee vacations. Create a new switchboard mode in the admin portal, add a message, and schedule it. You can, of course, bulk edit for all employees if you need to.
Call Management makes it easy to handle multiple calls. Switch between incoming calls, park calls, take over calls from colleagues or groups, and set up hold music. Perfect for smooth communication within teams.
We have a large library with a wide variety of great ringtones, so you can always choose the one that best suits your mood and personality.
Create intelligent rules and automate call management in your switchboard by connecting to external systems.
Do you want speed dial for internal calls? This is the feature for you.
