Call Management in Telavox makes it easier to handle multiple calls simultaneously. Switch between ongoing calls, park a call temporarily, or take over a call from a colleague when needed.
A smooth way to keep calls flowing even when the pace is high.
How Call Management Works
Answer More Calls Directly
When a new call comes in during an ongoing call, you’ll receive a clear notification immediately. You can easily switch between calls or answer the new one without interrupting the flow. This makes it easier to maintain pace and deliver great service, even when things get busy.
Flexible Call Handling
You can put an ongoing call on hold and pick it up again when you’re ready to continue, or let a colleague take over. This makes it easier to handle multiple calls simultaneously and keep calls moving when the phone is ringing frequently.
Continue from Another Device
Pick up a parked call from another device, such as via Softphone, and continue the call wherever you are.
Let a Colleague Take Over
Let a colleague take over the call when needed, so the right person can continue the conversation.
Play Hold Music
Give callers a better experience while they wait. When a call is put on hold, hold music plays automatically, and you can choose from several preset options.
Get started
How does call management work in your company? Contact Telavox sales and we’ll review your needs and show you how to create a smoother workflow.
