Provide space to finish a task before the next call is connected, without having to log out of the system. With a pause profile, agents in the queue get time for post-call work between calls.
After a call is completed, the agent is temporarily paused from new queue calls. The pause can be activated with a button in the app or automatically, based on your selected settings.
During this time, no new queue calls are connected, and work can continue at a calmer pace. Fewer interruptions, less stress, and better conditions to handle each case.
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