Personal webhooks make it easy to automate activities either when we answer, make or end a call. Connect your telephony to your existing system, such as your CRM, and trigger automatic events in your third-party system.
With the integration to Power BI, you can visualize and analyze your call data, providing insights that help you optimize operations and make data-driven decisions.
With the integration to your help desk, you get a full overview of the customer picture directly in your current system when someone calls. Your calls are automatically linked to existing tickets, saving time and providing better traceability for better transparency and faster case management.
With integration to your CRM system, you can gather all information in one place. This allows you to provide fast and relevant customer service, without having to look up information manually.
Offer better customer service with automatic retrieval of customer data from your CRM. Contact search makes it easy to find relevant information about the caller directly in the system, simplifying communication and saving time in everyday life.
Create a direct link between your regular calendar and Telavox profile status. You continue to plan your days as usual in the calendar and we will make sure you are referred in the right way.
Let your systems automatically control call handling by assigning customers to the right department, account manager or VIP queue. Customize flows to your specific needs directly in our app.
