Connect Telavox to your existing systems and integrate that data into your telephony workflows. With custom integrations, data from CRMs, ERPs, or helpdesks can be used to manage flows, display relevant information, and automate tasks.
You define the logic behind the flow. Customer data, case status, or account managers can be used to control how cases are handled, how information is presented, and how telephony interacts with your other systems.
Integrations can also display relevant information directly in Telavox during a call. Customer details, company names, or case information are available in a single view, so employees don’t have to switch between different tools.
Benefits of custom integration
Unify your systems in a single flow
Connect Telavox with your CRM, ERP, or other current tools. Information from your systems is consolidated within the same app and integrated into your workflow.
The right customer information directly in the interface
Display customer data, contact details, or case information directly in Telavox so the right information is available when needed.
Tailored to how you work
Shape the integration around your processes and systems instead of adapting your workflow to off-the-shelf solutions.
Flexible as your business changes
Adjust logic and connections as new systems are added or as your workflow evolves.
Get started
Want to explore what a custom Telavox integration can do for you? Contact our sales team, and we’ll create a solution based on your needs.
