By using categories for cases, you can easily organize and sort incoming cases based on their type or priority. This helps the team focus on the right cases and ensures that nothing falls through the cracks. Categories can be customized to suit the company’s specific needs, making it easier to identify and resolve cases based on their category.
Let our AI tool capture and summarize your customer calls for more efficient tickets.
Provide customer support directly via WhatsApp – quickly, easily, and personally, in a messaging platform they are familiar with.
Collaborating on cases enables seamless and efficient teamwork with colleagues through shared workspaces.
Trusted by over 1 million users
