Collaborate on tickets with all information gathered in one place. Shared workspaces, internal notes, and history make it easy to keep track of responsibilities, status, and next steps.
How Collaborate on Tickets Works
Continue working on the same ticket
See status, assignee, history, and internal notes directly in the ticket. Assign the ticket to yourself or a colleague and follow the entire activity log.
Smooth handover between colleagues
Tag a colleague directly in the ticket so that more people can jump in or take over when needed.
All communication gathered
Customer contact via phone, SMS, and switchboard can be linked to the ticket. Add internal comments and see previous interactions in the same view.
Structure with tags
Group tickets by type, product, or priority. Filter and follow up on recurring support questions.
AI for a quick overview
For recorded calls, AI can transcribe and summarize the content directly in the ticket, making it easy to follow what was said and what needs to be done.
Get started
Combine with Telavox AI features for an even smoother workflow. Read more about Ticket Management with AI or complement your switchboard with AI Assist and AI Receptionist.
Contact Telavox and we will help you find the right setup.
