Assigning owners to cases makes it easy to give a specific employee responsibility for a case. This clarifies who is responsible for driving the case to resolution and facilitates follow-up. The function reduces duplication of work and ensures that all cases have a clear contact person, which contributes to efficient handling and better customer service.
Let our AI tool capture and summarize your customer calls for more efficient tickets.
Provide customer support directly via WhatsApp – quickly, easily, and personally, in a messaging platform they are familiar with.
Collaborating on cases enables seamless and efficient teamwork with colleagues through shared workspaces.
Trusted by over 1 million users
