Availability status allows you to easily view and change your availability directly in our app. This ensures that incoming calls are routed correctly, depending on whether you are busy, free, or available. By updating your status, you can improve efficiency and reduce missed calls.
Plan custom events and holidays in your switchboard. Save time by applying changes in bulk and ensure that your IVRs and queues are always up to date with the correct opening hours.
Make it easy to keep customers informed via SMS before, during, or after an incoming call.
My overview, located under the switchboard tab in our softphone, provides an overview of your queues and agents, including the number of calls in the queue, logged-in and available users, and the longest waiting time.
Trusted by over 1 million users
