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Handling calls in Freshservice
Answer and make calls directly in Freshservice. With Telavox’s app in Freshservice, you’ll have total control over transferring and placing calls on hold, while staying focused on your customers.
Log calls and tickets in real time
Full overview of previous calls and cases
View the customer’s history of incoming or ongoing calls. Recent calls and tickets are presented and linked, so you can quickly click through to the relevant ticket or contact in Freshservice.
Quick access to important customer information
By viewing previous interactions, you can personalise your communication and provide a more relevant, tailored service on the spot.
Requirements for Telavox app in Freshservice
- Telavox CRM Integration add-on.
- Freshservice account with administrator rights.
Install from the Marketplace
- Find the Telavox app in the Freshworks Marketplace.
- Press “Install” and follow the instructions.
To install the app, you will need your Freshservice API Key and Freshservice Domain(mycompany.freshservice.com).
Log in to Freshservice
- In the navigation menu, click on the Telavox logo.
- Log in with your Telavox credentials.
Benefits of integrating Freshservice with Telavox
Optimize your customer communication by integrating Telavox with Freshservice.
Save time, improve customer experience and streamline workflows for your team.
More effective customer service
Manage all your phone calls directly in Freshservice. Save time by having all the information in one place and increase the efficiency of every customer contact.
Personalised customer experiences
Reduced administration
Frequently asked questions and answers
What can I do with Telavox integration with Freshservice?
- Make and receive calls directly in Freshservice
- See customer information automatically on incoming calls
- Manage call history and customer data in one place
- Forward and park calls directly in Freshservice
What licenses do I need?
- A Telavox license
- A Freshservice license with administrator rights
- Telavox CRM integration add-on