BankID for secure calls makes it possible to identify customers in a safe and reliable way directly during an ongoing call. The identity is verified in real time, providing solid support in cases where high security and correct handling are especially important. The verification also takes place in the same interface as the communication, creating a unified way of working and a clear flow for both employees and customers.
The feature enables more professional and secure handling of identity checks while also strengthening the customer experience. When identity is confirmed quickly and consistently, trust is built and the conditions for long-term relationships are strengthened.
Benefits of BankID for secure calls
Safer handling of customer cases
Clear identity verification creates the right conditions in cases that require secure and correct handling.
Part of the call flow
Verification is initiated directly in the call and takes place in the same interface, creating a more unified workflow.
Stronger customer trust
A well-established and widely recognized identification method makes it easier to handle sensitive cases professionally.
Support for security and compliance requirements
The solution can be combined with, for example, call recording and support work with regulations that require strong customer identification.
Get started
Want to identify customers with BankID directly in Telavox? Contact Telavox Sales and we’ll help you get started.
