Gather all information in one place with Telavox integrations. Connect our telephony, switchboard, and case management to your existing tools and workflows. Choose from ready-made integrations for the most popular systems or create your own solutions that match your business needs.
CRM integrations make it possible to get customer data in place the moment contact occurs, regardless of the system you work in. Customer cards, history, and ongoing cases can be automatically retrieved from, for example, HubSpot, Salesforce, or Microsoft Dynamics 365. This creates a more accurate and efficient dialogue, where relevant information is available without interrupting the workflow.
Benefits of CRM integrations
Complete customer view in every call
See customer cards, history, and ongoing cases directly in every call. With the right information in place, it becomes easier to understand the customer’s situation and provide relevant help.
Less manual work
Calls and activities can be automatically registered in the CRM. This reduces administration and frees up time for customer dialogue.
Easier follow-up
When calls and customer data are linked, it becomes easier to track activities, see previous contact points, and keep cases connected over time.
More efficient workflow
Sales and support teams work in the same flow without having to switch between different systems. This makes the work smoother and frees up time for customer-focused tasks.
Clearer picture of customer contacts
When calls are linked with customer data in the CRM, it becomes easier to follow up on results and see how customer dialogue develops over time.
Get started
Do you want to create a more cohesive way of working and connect your existing systems directly in Telavox? Why not expand the possibilities with our statistics tool Telavox Studio or use the same call data via Telavox Studio API – we meet your needs.
Contact Telavox sales and we will help you find the right solution.
