My overview is a page under the switchboard tab in our softphone that shows you an overview of your queues and agents. In the overview, you can see metrics such as the number of calls in the queue, how many users are logged in and available, and the longest waiting time for your queues.
Plan custom events and holidays in your switchboard. Save time by applying changes in bulk and ensure that your IVRs and queues are always up to date with the correct opening hours.
Make it easy to keep customers informed via SMS before, during, or after an incoming call.
The connectivity feature allows you to easily connect our telephony with devices such as conference phones, analog fax machines, or door phones.
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