PBX
Operator
Operator makes it easy for professional switchboard operators and receptionists to handle large volumes of calls directly in the web browser.
Schedule events and holidays
Schedule how your switchboard should handle calls during public holidays, vacation periods, and other special dates. Opening hours, messages, and call flows are automatically activated when the period begins.
SMS to Caller
Make it easy to keep customers informed via SMS before, during, or after an incoming call.
My overview
In the Telavox app, leaders and managers can get a quick overview of current staffing and queue status.
Connectivity
Connect conference phones, analog faxes, and intercoms to Telavox and consolidate all your business telephony into one app.
Availability status
Display your availability so that colleagues and customers can easily see who is busy and who can take the next contact.
Button options in switchboard
Let customers easily navigate the phone menu and reach the right department directly. With IVR (Interactive Voice Response), calls can be routed based on the caller's selection.
Wrap-up time
Create breathing room between calls. With automatic wrap-up time, employees get time to close cases and document before the next call is connected.
Transfer call
Transfer calls directly in the app on mobile or desktop—quickly and easily, even when you’re on the go.
Call widget
Automatically display more information during a call. Create and customize your widget to suit your needs.