Schedule how your switchboard should handle calls during public holidays, vacation periods, and other special dates. Opening hours, messages, and call flows are automatically activated when the period begins.
Make it easy to keep customers informed via SMS before, during, or after an incoming call.
In the Telavox app, leaders and managers can get a quick overview of current staffing and queue status.
Connect conference phones, analog faxes, and intercoms to Telavox and consolidate all your business telephony into one app.
Display your availability so that colleagues and customers can easily see who is busy and who can take the next contact.
Let customers easily navigate the phone menu and reach the right department directly. With IVR (Interactive Voice Response), calls can be routed based on the caller's selection.
Create breathing room between calls. With automatic wrap-up time, employees get time to close cases and document before the next call is connected.
Transfer calls directly in the app on mobile or desktop—quickly and easily, even when you’re on the go.
Automatically display more information during a call. Create and customize your widget to suit your needs.
Would you like a group with members who receive calls after another group has not answered within a certain time? Then you can use the delayed response group function and customize who should be called and when.
