Monitor how calls are handled in your organization and gather data for better decision-making. With Reports in Telavox, it becomes easy to analyze call data and identify areas for improvement. The results provide clear support for follow-up and create better conditions for developing workflows, staffing, and availability.
How Reports works
In Reports, you choose which data to include and how to filter it. Gather the statistics you need and create reports based on specific queues, users, or time periods. You can also schedule reports and have them sent automatically to selected teams for regular follow-up.
Get started
Want to work even more data-driven with your call statistics? With Telavox Studio, you get access to more analysis options, ready-made dashboards, and deeper insights into how calls and cases are handled.
Contact Telavox sales and we will help you further.
