In most organizations, important calls pass through the PBX, often connected to support, sales, or tickets. With Telavox, all incoming and outgoing PBX calls are automatically transcribed to text. This makes it easy to search for specific calls, go back to exactly what was said, and ensure that nothing is missed in communication – even when multiple colleagues are involved in ongoing conversations.

Written transcriptions of PBX calls improve the quality of the customer experience, support the onboarding of new employees, and simplify traceability during follow-ups or complaints.