Home Features and functions Case management
Let our AI tool capture and summarize your customer calls for more efficient tickets.
Provide customer support directly via WhatsApp – quickly, easily, and personally, in a messaging platform they are familiar with.
Collaborating on cases enables seamless and efficient teamwork with colleagues through shared workspaces.
Add internal notes to cases for improved team communication.
Respond to cases via SMS for quick and easy communication with customers.
Categorize cases for better structure and faster handling.
Assign a responsible person to a case for clearer responsibility and follow-up.
For incoming calls, tickets are created automatically. You can share the ticket with colleagues, view history, and send SMS messages to the caller. You can also use AI to transcribe and summarize the interaction with a simple click.