Case management

Case management with AI

Let our AI tool capture and summarize your customer calls for more efficient case management.

Case management with WhatsApp

Support customers directly via WhatsApp - quickly, easily and personally, in a messaging platform they know.

Cooperate on cases

Collaborate on cases allows you to work together with colleagues in a smooth and efficient way through shared workspaces.

Internal notes

Add internal notes on cases for better team communication.

Reply by SMS

Respond to tickets via SMS for quick and easy communication with customers.

Categories of cases

Categorize cases for better structure and faster processing.

Assign owners to cases

Assign a responsible person to a case for clearer accountability and follow-up.

Case management

For incoming calls, tickets are created automatically. You can share the ticket with colleagues, view the history, and send SMS to the caller. You can also use AI to transcribe and summarize the interaction with a single click.