Discover our AI Receptionist. Always ready for your customers.

Categories for cases

Categorize cases for better structure and faster handling.
Man with cellphone

Collect incoming cases into clear categories and create structure right in your workflow. Sort by type and give the team better conditions to work methodically and efficiently. Customize the categories to your needs and build case management that works for your organization.

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Discover how categories and other features in Telavox can help you work more structured with cases. Contact us and we’ll tell you more.

 

Other popular features

Tickets with Outlook email

With the Microsoft Outlook integration connected to our Tickets, all customer contact is gathered in a shared view together with phone calls and WhatsApp messages.

Tickets with AI

Let our AI tool capture and summarize your customer calls for more efficient tickets.

Tickets with WhatsApp

Give customers support directly via WhatsApp – fast, easy, and personal in a channel they already use.