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Reply with SMS

Respond to cases via SMS for quick and easy communication with customers.
Man with cellphone

Reply with SMS makes it possible to respond to incoming cases directly via text message. It’s suitable for shorter questions, quick updates, or when a simple answer is sufficient. The conversation is saved in the case management system for easy follow-up over time.

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Discover more possibilities with Telavox. Contact us and we’ll tell you more.

Other popular features

Tickets with Outlook email

With the Microsoft Outlook integration connected to our Tickets, all customer contact is gathered in a shared view together with phone calls and WhatsApp messages.

Tickets with AI

Let our AI tool capture and summarize your customer calls for more efficient tickets.

Tickets with WhatsApp

Give customers support directly via WhatsApp – fast, easy, and personal in a channel they already use.