Schedule customized events and holidays in your switchboard. Save time by applying changes in bulk and ensure your IVRs and queues are always updated with the correct opening hours.
Make it easy to keep customers informed via SMS before, during or after an incoming call.
My overview, under the switchboard tab in our softphone, provides an overview of your queues and agents, including number of calls in queue, logged in and available users and longest waiting time.
The connection feature allows you to easily connect our telephony with devices such as conference phones, analog fax machines or intercoms.
View and manage your availability in our app to ensure proper call handling both internally and externally.
With IVR, customers can navigate your phone menu by pressing buttons to quickly reach the right department or service. This streamlines call handling and improves the customer experience.
Do your agents need time to process a case after the call has ended? Activate an automatic wrap-up time after each call. It works just like the "Pause Profile" feature, the difference is that the pause is automatically activated after each completed call, so that there is enough time to complete the previous case.
Transfer calls directly in the app on your mobile or PC - quick and easy, even on the go. Talk to your colleague before transferring the call, or transfer it directly.
Display more information during a call automatically. Create and customize your widget according to your needs.
Do you want a group of members to receive calls after another group has not answered within a certain time? Then you can use the Delayed Response Group feature and customize who will be called and when.
