Discover our AI Receptionist. Always ready for your customers.

Button options in switchboard

Let customers easily navigate the phone menu and reach the right department directly. With IVR (Interactive Voice Response), calls can be routed based on the caller’s selection.
Man with cellphone

IVR (Interactive Voice Response) makes it easy to guide incoming calls to the right place from the very start. By letting callers make selections in the phone menu, calls can be quickly routed to the correct department, team, or function.

Create a clearer call flow, reduce the need for manual transfers, and make it easier to handle high call volumes in a structured way.

Get started

Want to make it easier for both you and your customers to find the right path from the start? Contact Telavox Sales, and we’ll help you create smarter flows that simplify daily communication within your organization.

Other popular features

Schedule events and holidays

Schedule how your switchboard should handle calls during public holidays, vacation periods, and other special dates. Opening hours, messages, and call flows are automatically activated when the period begins.

SMS to Caller

Make it easy to keep customers informed via SMS before, during, or after an incoming call.

My overview

In the Telavox app, leaders and managers can get a quick overview of current staffing and queue status.