Callback is an additional service that can be added to your call queues. This means that a person calling a queue can choose to leave their phone number and be called back – instead of waiting in the queue. The switchboard calls the customer, not a user, so these outgoing calls will generate a call charge.
- Reduced waiting time – the customer does not have to wait in a queue and will be called back instead.
- More efficient call management – the company can manage calls better and reduce the load in the queue.
- Flexible settings – the callback can be customized according to the company’s needs.
You can read more about Callback in our FAQ
