Do your agents need time to process a case after a call has ended? Activate an automatic wrap-up time after each call.
- Wrap-up time – agents automatically get a break after each call to handle cases
- Automatic profile activation – After each call, a profile can be activated to log the agent out of the queue
- Pause profile – agents can also smoothly activate a pause themselves via the app to avoid new calls directly
- Flexible settings – The length of the wrap-up time and other settings can be customized per user
