How to forward a call
During your ongoing call, go to the app and press the phone icon to the right of your colleague’s name in the list. You will then have two options: Direct and Announced. With direct forwarding, the caller is connected to the colleague, who will not know that the caller has been connected via you, and you will become available again. If you choose to make an announced transfer, you will first have a chance to talk to your colleague while the person who called you hears hold music. To complete the transfer, select Complete. If you want to return to the original call, press Cancel.

Direct Transfer
With direct transfer, the call is connected directly to the recipient without the forwarder speaking to the recipient.

Assisted Transfer
With assisted transfer, the forwarder speaks with the recipient before the call is forwarded.

Transfer with short number
Use function code #<number># to forward calls to a short number. Press * to take the call back.

Immediate Transfer
Automatically forward calls based on profile settings (in a meeting, gone for the day, no connection).

Transfer when busy
Automatically forward incoming calls when the device is busy on another call.

Transfer on disconnect
Manage call forwarding on disconnected calls, with options such as voicemail or forwarding.

Delayed Transfer
Automatically forward incoming calls when they are not answered, with options such as voicemail or forwarding.

Notification of forwarded call
When ‘Always forward’ is activated, the user receives a quick notification each time a call is forwarded.