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Are there people who should always be able to reach you, even if you’re in an important meeting or in the middle of dinner? Perhaps a customer who needs extra attention or someone from your children’s school? If you use our prioritized numbers feature, your favorite contacts will be able to reach you as usual – even when your calendar shows that you are busy and all other calls go to voicemail.

How to add prioritized numbers:
Click on Settings (the cogwheel) -> Telephony & Sound -> Advanced telephony -> Call Forwarding -> Prioritized numbers -> Add priority.

Prioritized numbers

Do you have contacts who should always be able to reach you, even when you’re busy? With our prioritized numbers feature, important contacts like customers or your child’s school can still call you, while other calls go to voicemail.

Other popular features

Schedule events and holidays

Plan custom events and holidays in your switchboard. Save time by applying changes in bulk and ensure that your IVRs and queues are always up to date with the correct opening hours.

SMS to Caller

Make it easy to keep customers informed via SMS before, during, or after an incoming call.

My overview

My overview, located under the switchboard tab in our softphone, provides an overview of your queues and agents, including the number of calls in the queue, logged-in and available users, and the longest waiting time.

Get a tailored demo and quote for your business

See how Telavox can save time and improve communication in your business. Our experts will guide you through a demo and give you a tailored quote.

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