For many customers worldwide, WhatsApp is a natural way to get in touch. With WhatsApp in Telavox Tickets, customer conversations become part of the same flow as the company’s other communications.
A smooth solution for teams working in markets where WhatsApp is already an established channel, or for businesses that want to make it even easier for customers to reach out.
Benefits of WhatsApp Tickets
Keep customer conversations in one place
Receive WhatsApp messages in Telavox and continue working in the same flow as your other customer interactions.
Full history for every ticket
See the full ticket history and get the right context with every new interaction.
Smart templates
Keep the conversation going without manual, repetitive work with predefined messages.
Collaborate in the same ticket
Tag colleagues, share information, and work together with features like internal notes in Telavox.
Create an omnichannel experience
Bring WhatsApp, calls, and SMS together in the same view, and let customers switch channels while the ticket continues in the same flow.
Get started
Discover more features that strengthen your Tickets – all in one app.
Contact us at Telavox and we’ll help you find the right solution, or read more about WhatsApp integration.
