Our call widget is used to display more information during a call. You can also use it to open dynamic URLs that are customized to information related to the call, such as the caller’s number or the queue the call is coming from.
It can also be used to display information from the caller or a third-party system by using customized integrations in your switchboard together with a call widget.
Plan custom events and holidays in your switchboard. Save time by applying changes in bulk and ensure that your IVRs and queues are always up to date with the correct opening hours.
Make it easy to keep customers informed via SMS before, during, or after an incoming call.
My overview, located under the switchboard tab in our softphone, provides an overview of your queues and agents, including the number of calls in the queue, logged-in and available users, and the longest waiting time.
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