With smart switchboard control, you can not only automate advanced rules for call management but also connect the switchboard with your external systems such as CRM, ERP, or customer service systems. This allows you to use data from your systems to control calls based on customer status, membership, or other business-critical variables. The function ensures that the right call always reaches the right person or department at the right time, while also providing a smoother and more efficient workflow. The automation improves the customer experience by tailoring call flows without manually monitoring each interaction. This makes your switchboard even more flexible and adaptable to your business needs.