Delayed answer group in Telavox makes it possible to route calls to another group if they aren’t answered within a set time. Instead of getting stuck or ending, the call gets another chance to reach someone.
The feature reduces the risk of missed calls and makes it easier to handle high call volumes.
How Delayed answer group works
The call first goes to a primary group, such as Support or Sales. If no one answers within the set time limit, the call is automatically forwarded to another group or user. The delay is set to suit your needs and can be adjusted based on staffing, opening hours, and ways of working.
Delayed answer group can be combined with other queue and switchboard features to create a more flexible call flow—so more calls are answered and customers get help faster, even when demand is high.
Get started
Want to reduce missed calls and create a smarter flow between your teams? Contact Telavox Sales and we’ll help you review your setup and guide you to the right solution.
Delayed answer group can be combined with a queue system, Callback, or Telavox AI receptionist to create a way of working that works better for both the team and your customers.
