Use speed dial for internal calls via short numbers, automatically set to the last 4 digits. Speed dial allows users within the same organization to assign a short number (2-5 digits) as a complement to their regular phone number. It makes it easier and faster to make internal calls.
Plan custom events and holidays in your switchboard. Save time by applying changes in bulk and ensure that your IVRs and queues are always up to date with the correct opening hours.
Make it easy to keep customers informed via SMS before, during, or after an incoming call.
My overview, located under the switchboard tab in our softphone, provides an overview of your queues and agents, including the number of calls in the queue, logged-in and available users, and the longest waiting time.
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