You can log agents in and out of queue systems, monitor and schedule queue systems, and review statistics. It also creates a much better internal communication where you can meet your colleagues in a smooth way. Here are some examples of what you can do in the web app:
- Make external/internal calls
- Transfer calls internally/externally
- Use the internal search function
- See the status of colleagues
- Use the internal/external address book
- Chat, send emails and SMS
- Answer group numbers
- Set diversions
- Listen to voicemail
- View call lists
- Choose which number you want to display
Download our apps here.
