You can log agents in and out of queue systems, monitor and schedule queue systems, and review statistics. It also creates much better internal communication, allowing you to easily connect with your colleagues. Here are some examples of what you can do in the app:
- Make external/internal calls
- Transfer calls internally/externally
- Use the internal search function
- See the status of colleagues
- Use the internal/external address book
- Chat, send emails and SMS
- Answer group numbers
- Set diversions
- Listen to voicemail
- View call lists
- Choose which number you want to display
Download our apps here.
