Home Features and functions PBX Page 3
PBX
Speed dial
Make internal calls with short numbers in Telavox. With speed dial, you only need 2–5 digits to reach the right colleague.
Web App
Keep your company's telephony, PBX, and case management together directly in the browser. With our web app, you can work seamlessly wherever you are, without any installations.
Windows/MacOS desktop app
Elevate your company's communication with the Telavox desktop app. Manage calls, switchboard functions, and customer dialogues in one place, providing your team with a simpler, faster, and more professional way of working.
Mobile app
Bring your entire company's telephony in your pocket with the Telavox mobile app. Make calls, chat with colleagues, monitor real-time statistics, and manage the switchboard – directly on your mobile.
Call strategy
Choose how incoming calls are distributed within your team. Adapt the flow to your workflow and achieve a more even distribution of calls.
Prioritized numbers
Let important numbers get through even when the phone is busy. Calls from selected numbers are put through while others go directly to voicemail.
Call monitoring
Call monitoring is an excellent tool for training and supporting employees by listening to their calls in real time.
Call Recording
Save and follow up on important calls for your business.
Queue system
Create queues and control how incoming calls are handled. Users can log in and out of queues, both for themselves and for colleagues.
Callback
Instead of waiting in a queue, customers can leave their number and be called back.