Give your employees time to close a case before the next call begins. With wrap-up time, an automatically inserted pause starts right after each ended call.
During the pause, no new calls are put through, but work can continue at a calm pace. This creates better conditions for documentation, follow-up, and a more thoughtful customer dialogue.
Benefits of Wrap-up Time
Time to close every case
Make room for notes, CRM updates, and internal follow-up while the information is still fresh.
A more even pace of work across the team
Automatic pauses give all agents the same conditions and reduce the risk of being thrown straight into the next call.
Higher quality in every customer interaction
Dedicated wrap-up time provides better structure, clearer documentation, and stronger conditions for resolving cases on the first contact.
Flexible settings to suit your needs
Adjust the length of wrap-up time per queue, team, or user, and easily tweak it for campaigns or peak season.
Works with break profiles
Wrap-up time is activated automatically after every call. If longer breaks are needed, it’s easily managed via a break profile.
Get started
Wrap-up time is configured in Telavox per queue or user. If you need longer breaks, the Break profile feature is also available.
Contact Telavox Sales and we’ll help you choose the right features.
