Create a more cohesive workflow throughout the entire call. With Call Widget, relevant information is automatically displayed during ongoing calls. The widget provides the user with the right context immediately and makes it easier to see who is calling, which number or queue the call is coming from.
The information can be customized based on the call and supplemented with links or content related to current data, such as the caller’s number or call flow.
Benefits of Call Widget
Fewer interruptions during the call
When the right information is already in place, users don’t need to switch systems or ask follow-up questions.
Better workflow
Calls can be handled more cohesively, even when the pace is high or when cases are complex.
Support for different workflows
The widget can be customized for different teams, queues, or types of calls, depending on how the organization works.
A solution that grows with your needs
Content and connections can be adjusted over time as workflows, systems, or requirements change.
Get started
Want to give your employees the right information during ongoing calls? Activate Call Widget directly in Telavox.
Not yet a customer but curious about how it could work in your organization? Contact Telavox sales and we’ll review your needs and help you find the right setup.
